At Apollo Group TV, we are committed to ensuring that you have the best streaming experience possible. However, if you’re not satisfied with our services, we offer a flexible refund and returns policy for your peace of mind.
Subscription Cancellations
You may cancel your subscription at any time. Cancellations will take effect at the end of the current billing cycle. No partial refunds will be given for unused time once a subscription has been canceled.Refund Eligibility
- 14-Day Money-Back Guarantee: If you are not completely satisfied with our service within the first 14 days of your subscription, you are eligible for a full refund.
- Refund requests must be made within 14 days of purchase via our support team.
- Refunds are only applicable to new subscribers and first-time purchases.
Non-Refundable Items
- Subscription renewals that are processed after the initial 14-day period.
- Any payments for promotional or discounted offers, unless specified otherwise.
How to Request a Refund
To request a refund, please reach out to our customer support team through our contact page on the website. Provide the following information:- Your subscription details (email address, transaction number, etc.)
- Reason for your refund request (optional)
Processing Time
Refunds will be processed within 7-10 business days after approval. The funds will be returned to the payment method used for the original purchase.Returns
As our services are entirely digital, we do not accept returns of streaming devices or subscriptions.
We strive to provide exceptional service, and we’re here to help resolve any concerns you may have. Thank you for choosing Apollo Group TV!